Refund Policy

At AzadMarket, we strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and responsibilities.

Eligibility for Refunds

We offer refunds under the following conditions:

  • The item received is damaged, defective, or incorrect.

  • The request for a refund is made within 7 days of receiving the product.

  • The product is unused, unwashed, and in its original packaging with all tags intact.

  • Proof of purchase (order receipt or invoice) is provided.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Perishable goods (food, flowers, etc.).

  • Personal care items (cosmetics, hygiene products, etc.).

  • Digital downloads or subscription services.

  • Gift cards and promotional items.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support team at azadmarkethelp@gmail.com with your order details.

  2. Provide clear images of the item (if damaged or incorrect) along with your order number.

  3. Our team will review your request and notify you of the approval or rejection of your refund.

Refund Process

  • Once approved, the refund will be processed within 5-7 business days.

  • The amount will be credited to your original payment method.

  • In some cases, it may take additional time for the bank or payment provider to reflect the transaction.

Return Shipping

  • If the refund request is due to our error (wrong or defective item), we will arrange a free pickup or reimburse the return shipping cost.

  • If the return is due to customer preference, the customer will bear the shipping costs.

Exchange Policy

If you prefer an exchange instead of a refund, please specify this when contacting our support team. Exchanges are subject to stock availability.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

For any other queries related to refunds, feel free to reach out to our customer support team. Your satisfaction is our priority!

AzadMarket Customer Support
Email: azadmarkethelp@gmail.com
Website: www.azadmarket.com

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