FAQ'S

Frequently Asked Questions (FAQ)

Welcome to AzadMarket! Below are some commonly asked questions to help you with your shopping experience.

1. Orders & Payments

Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and wallet payments. All transactions are secure and encrypted.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of placing them. Contact our support team for assistance.

2. Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, while express shipping takes 2-4 business days, depending on your location.

Q: How can I track my order?
A: Once your order is shipped, you will receive an email or SMS with a tracking number to monitor your delivery status.

3. Returns & Refunds

Q: What is your return policy?
A: You can return eligible items within 7 days of delivery. Items must be unused and in original packaging.

Q: How do I request a refund?
A: Contact our support team with your order details. Refunds are processed within 7-10 business days after approval.

4. Account & Support

Q: Do I need an account to place an order?
A: No, but creating an account allows you to track orders and receive exclusive offers.

Q: How can I contact customer support?
A: You can reach us via email at support@azadmarket.com or call +91 XXXXXXXXXX (Mon-Sat, 10 AM - 6 PM IST).

For more information, visit our Help Center or reach out to us. Happy shopping!